PICK UP SEASON: By signing up to a kai box subscription you are signing up to receive and pick up multiple boxes of local Tairāwhiti food. Our subscriptions are a rolling subscription until the time you cancel. Boxes will be packed and ready for pick up on a specific day and window of time for pick up will be confirmed upon purchase.

BOX CONTENTS: The contents of each Nāti Kai Box and any add on’s are determined by the Tairāwhiti Growers Collective (Nāti Kai). Boxes cannot be customized and individual items cannot be substituted.

It is our goal that all of your produce will come from us Nāti growers. However as we hone our craft as growers and at time of shortfall, produce will be included from trusted growers in the Tairāwhiti region or as needed, as we build our capacity. This allows start-up support to our growers and ensures no matter the seasonal issues or weather events you will always receive a box of outstanding kai.

QUALITY STANDARDS: Our standard is fresh, real, delicious kai. This means we aim to have beautiful looking vegetables that are fresh and nutritious above all. From time to time there may be minor blemishes or occasional misfit shaped vegetables - still delicious, still kai.

Please let us know within 24 hours if you are concerned with the freshness of product, along with photos. Nāti Kai is not responsible for your food once it has been picked up - it is your responsibility to pick up and store your food.

REFUNDS: As we’ve been growing food for your boxes, and incurring costs, for several months before you receive them, we are unable to issue refunds once our delivery season starts.

If a refund is requested up until a week before the first delivery;

For customers paying in full up front, refunds will be issued, minus a non-refundable deposit equal to the cost of your first month of deliveries.

For customers paying in monthly instalments, your initial deposit, equal to the cost of your first month of deliveries, as well as any payments made throughout the season, are non-refundable.

HOLIDAYS: If you will be heading away, you can pause your box for the weeks you will be away (up to 3 weeks). You must let us know you wish to pause your box the Friday ahead of going away (or at least 5 days). This will push your subscription out by the number of weeks you have paused.

Or - you can have your boxes delivered to a friend or relative. To do so, you must let us know their name and contact details the Sunday before the next pick-up.

Or - you can Donate your missed boxes to our Donation programme, where we will donate your box to a whānau or community in need. Simply let us know the Sunday before the next pick-up.

Nāti Kai cannot change our pick-up schedule to accommodate individual customer requests. However do let us know if you have a question or you cannot pick up your box. We cannot extend our season or issue refunds to make up for pick-ups that were missed by customers. If you have not picked up your Kai box after 2 days without us hearing from you, we will donate your kai box to our Donation program (in which case no refund will be given). The Nāti Kai pick-up process has been designed to be seamless, clear and predictable. You can review the details of our delivery process and communications here. It is your responsibility to receive and store your food on pick-up. Nāti Kai is not responsible for your food once it has been picked up. We look forward to bringing you some delicious kai this season!